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94% Accuracy

"How do we handle client refunds?"

Client Refund Policy - Q4 2024 All client refunds must be processed within 14 business days. Refunds over $5000 require VP approval...
Slack Thread - #exec-2024-08-15 [CEO] "We need to be careful with the enterprise edge case - if a client cancels due to our service outage..."
Jira Ticket OPS-2917: Refund Rationale Historical context: In 2019, we implemented strict refund controls after a series of edge cases...
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A new employee asks "How do we handle client refunds?" and instead of Slack polling 5 people, they type into Tusk and instantly see the exact refund policy document, the related Jira ticket from 2019 explaining the rationale, and a Slack thread where the CEO discussed the edge case - all surfaced with 94% accuracy and zero manual hunting.

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"How do we handle client refunds?"

DOCUMENT
Client Refund Policy - Q4 2024
JIRA
OPS-2917: Refund Rationale (2019)
SLACK
#exec - CEO discussion on edge cases