// LIVE DEMO: PRODUCTION OUTAGE

● SIMULATION IN PROGRESS

TIER 1: AUTO
AI Response Active
TIER 2: ENGINEERING
On Standby
TIER 3: LEADERSHIP
Monitoring
EXTERNAL COMMS
Drafting
API
DB
REDIS
CDN
AUTH
WORKER
QUEUE
SEARCH
S3
MTRX

API LATENCY SPIKE

p99 latency increased from 200ms to 4.5s across all endpoints

Just now
🔥

PagerDuty: CRITICAL

Incident PD-3847 triggered: API Gateway returning 503 errors

30 seconds ago
#

#incidents-general

@oncall: We're seeing errors in checkout flow. Anyone investigating?

45 seconds ago

AI Analysis Complete

Root cause: Database connection pool exhaustion. Escalating to Tier 2.

1 minute ago

► ESCALATION PATH

1
Auto-Triage
Complete • 14:32 UTC
2
Engineering On-Call
In Progress • 14:33 UTC
3
Engineering Lead
Pending • ETA 14:40
4
VP Engineering
If unresolved by 14:50

► RESPONSE TEAM

SK
Sarah Kim
On-Call Engineer
MR
Mike Rodriguez
DBA
JT
Jenny Tsai
Engineering Lead